At Alga Ceylon (pvt) Ltd (“we,” “us,” “our”), we value your privacy and are committed to ensuring that your personal information is handled with care and in compliance with applicable data protection and privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, [www.algaceylon.com], or when you purchase our products.

1. Information We Collect

We collect various types of information from you depending on your interaction with our services:

1. Personal Information

• Identity Information: This includes your name, National Identity Card (NIC) number, Passport number, or Driving License number.
• Contact Information: Your email address, phone number, and delivery address are collected to facilitate communication and service delivery.
• Payment Information: We collect your credit/debit card details, billing address, and payment history to process transactions securely.
• Transaction Details: Information about your purchase history, preferences, and any interactions you have had with our customer service team.
• Social Media Information: Any information you choose to share via social media platforms like Facebook, Twitter, or Instagram, including comments, likes, and posts related to Alga Ceylon.

1. Technical Information

• Device Information: Data about the device you use to access our website, such as your IP address, browser type, and operating system.
• Usage Data: Information about how you navigate and interact with our website, including the pages you visit, the time spent on those pages, and any specific actions you take (e.g., adding products to your cart).

1. Information from Third Parties

• Social Media Data: We may receive additional information about you from social media platforms, such as your profile information and activities on these platforms, if you choose to connect your social media accounts with Alga Ceylon.
• Data from Affiliates and Partners: Information from our business partners and advertising networks, which helps us better understand your preferences and interests.

2. How We Collect Information

We collect information about you in several ways:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, or contact our customer support, you provide personal information directly to us.
• Automatically: We use cookies, web beacons, and other tracking technologies to automatically collect information about your browsing behavior and device. You can manage cookie preferences through your browser settings.
• From Third Parties: Information provided by third parties, such as social media platforms and marketing partners, is collected if you interact with us through those channels.

3. How We Use Your Information

We process your personal information for the following purposes:

1. Provision of Services

• Order Processing: To process your orders, arrange delivery, and handle returns or exchanges.
• Account Management: To create and manage your account, allowing you to track orders, save preferences, and manage communication settings.

1. Customer Support

• Responding to Inquiries: To respond to your questions, requests, and complaints promptly and effectively.
• Account Assistance: To assist you in recovering your account or resetting your password, ensuring your identity is verified to prevent unauthorized access.

1. Marketing and Communications

• Promotional Content: To send you marketing communications, including newsletters, special offers, and updates about our products and services. You can opt-out of these communications at any time.
• Personalized Advertising: To provide you with tailored advertisements based on your preferences and past interactions with our website.

1. Legal and Compliance

• Legal Obligations: To comply with legal requirements, such as responding to subpoenas or court orders.
• Regulatory Compliance: To ensure our operations comply with applicable laws and regulations in Sri Lanka.

1. Improving Our Services

• Website Analytics: To analyze and improve the functionality and user experience of our website.
• Service Enhancements: To understand customer behavior and preferences, helping us to enhance our products and services.

4. Sharing and Disclosure of Information

We may share your information with third parties under the following circumstances:

1. Service Providers

• Payment Processors: Third-party payment processors handle transactions securely, and we may share your payment information with them to facilitate these transactions.
• Logistics Partners: Delivery partners receive your contact and address details to fulfill your orders.
• Marketing and Advertising Partners: We may share information with marketing agencies and advertising partners to deliver personalized content and promotions.

1. Legal Compliance

• Government Authorities: We may disclose your information if required by law, for example, to comply with a legal process or government request.
• Law Enforcement: Information may be shared with law enforcement agencies to protect against fraud, security threats, or other criminal activities.

1. Business Transfers

• Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the terms of this Privacy Policy.

1. Protection of Interests

• Vital Interests: We may disclose your information to protect the rights, property, or safety of Alga Ceylon, our customers, or others. 

5. Data Integrity and Security

We take the following steps to ensure your data remains secure and accurate:

1. Accuracy of Information

• User Responsibility: You are responsible for ensuring that the information you provide to us is accurate and up-to-date. You can update your details through your account settings.
• Corrections: If you identify any inaccuracies in your information, you can request corrections by contacting us.

1. Security Measures

• Encryption: We use encryption technology to protect sensitive information during transmission.
• Access Control: Access to your personal information is restricted to authorized personnel only.
• Physical Security: Our servers and data storage facilities are secured against unauthorized access.

6. Your Rights

You have several rights regarding your personal information:

1. Access and Correction

• Access: You can request access to the personal information we hold about you at any time.
• Correction: You can request that we correct any inaccuracies in your personal information.

1. Deletion and Opt-Out

• Deletion: You can request the deletion of your personal information, subject to our legal obligations.
• Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

1. Data Portability

• Request for Transfer: You may request that your data be transferred to another service provider where applicable.

7. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience and provide personalized content:

• Functionality Cookies: These cookies are essential for the operation of our website and enable you to navigate and use its features.
• Analytics Cookies: We use analytics cookies to collect data on how you use our website, helping us improve its functionality.
• Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests.

You can manage your cookie preferences through your browser settings, although disabling cookies may affect your experience on our website.

8. Third-Party Content

Our website may contain links to third-party websites or services:

• Third-Party Links: We provide links to third-party websites for your convenience, but we do not endorse or control these sites. Your use of linked websites is subject to the terms and conditions of those websites.
• Content Provided by Others: We may display content provided by third parties. We do not control or endorse such content, and you access it at your own risk.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically:

• Notice of Changes: We will notify you of any significant changes by posting the revised policy on our website and updating the effective date.
• Continued Use: Your continued use of our website and services following any changes to this Privacy Policy constitutes your acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Alga Ceylon (Pvt) Ltd

• Email: info@algaceylon.com
• Phone: +94 77 357 3565
• Address: Alga Ceylon (Pvt) Ltd, 619A/1, Egodawatta, Arawwala, Pannipitiya, Sri Lanka.

This Privacy Policy is designed to ensure that your personal information is treated with the utmost care and in accordance with applicable privacy laws in Sri Lanka. By using our website and services, you agree to the terms outlined in this policy.